Exchanges

PLEASE measure your child's foot according to our sizing chart. If in doubt always go up one size. The elastic will keep the moccasin on your childs foot, and they will have room for growth in the toe.

Exchanges are accepted for unused mocs, apparel, and accessories  within 30 days from the time you receive your purchase. 

A $5 Restocking fee applies per exchanged pair.

To initiate an exchange you can do one of the following

  • Fill out our contact form 
  • Click the link in your order confirmation email
  • Reply to your confirmation email

Please note that the product must be returned unused, in original packaging.

Shipping Charges for Exchanges:

  • Shipping on the original purchase will not be refunded.
  • A return label will be provided to send your mocs back to us.
  • Shipping on exchanged moccasins will be applied. 

In rare cases we may not be able to exchange a like for like limited edition product, in this case we will exchange for an item of equal value. Exchanges on Custom orders and sales items are not accepted

INTERNATIONAL : Exchanges for customers outside of Canada can not be initiated by us, international exchanges must be inititiated by the customer using their own postal service, in cases like this shipping costs are not covered by minimoc. 

 

 

Returns

Returns are accepted for unworn moccasins, apparel, and accessories within 7 days from the time you receive your purchase. 

To initiate a Return you can do one of the following

  • Fill out our contact form 
  • Click the link in your order confirmation email
  • Reply to your confirmation email

A $5 restocking fee applies to all returned pairs of mocs. You will be refunded via your original purchasing method minus the restocking fees.

Shipping Charges for Returns. 

  • Shipping on the original purchase will not be refunded.
  • A fee equivalent to shipping costs for the customers region will be applied to order's being returned that originally qualified for free shipping.
  • A return label will be provided to send your mocs back to us.

INTERNATIONAL : Exchanges for customers outside of Canada can not be initiated by us, international exchanges must be inititiated by the customer using their own postal service, in cases like this shipping costs are not covered by minimoc. 

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Final Sales

Custom Orders, and sale items are Final Sale and Cannot be exchanged or returned.